Understand
Agree the challenge, user needs and priorities.
WORKING WEEKENDS / SERVICE
AI development and workflow automation
Useful pilots with clear ownership, review and measurement.
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THE REAL QUESTION
Start with a repeated task that has accessible inputs and a result someone can judge. Agencies and IT service teams might prepare a client report, classify an enquiry or draft a support reply. The pilot should have a business owner and a baseline for time and quality. Avoid introducing a model merely because a demonstration looks impressive; predictable rules may solve the task more simply.
THE WAY WE BUILD
Build AI that earns its place. From prototype to useful work.
Designing helpful assistants, automation and AI products around real operations.
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PROJECT FOCUS
An AI workflow your team can actually use.
Product workflows, useful automation and human review.
PRODUCT THINKINGAI WORKFLOWS
Make it real
Design, implement and validate what matters.
Keep improving
Measure what works and define the next move.
Illustrative project visual. Actual scope and outcomes depend on discovery and agreed deliverables.
THE APPROACH
AI development and workflow automation
Useful pilots with clear ownership, review and measurement.
Which business tasks suit an AI pilot?
Start with a repeated task that has accessible inputs and a result someone can judge. Agencies and IT service teams might prepare a client report, classify an enquiry or draft a support reply. The pilot should have a business owner and a baseline for time and quality. Avoid introducing a model merely because a demonstration looks impressive; predictable rules may solve the task more simply.
What the first phase delivers
Discovery maps the existing process, approved information sources, permissions and exceptions. We agree one workflow, the expected output and the checks needed before it is used. A pilot can connect existing tools, prepare drafts or retrieve approved knowledge. It should be small enough to review meaningfully, with a documented decision about whether to improve, stop or expand after observing real use.
Human review and operational control
Define which actions require a person’s approval and what the system can do independently. Keep business state in a reliable workflow or application rather than relying on a conversation to remember it. Failed steps need visible errors and a safe retry path. Staff should be able to identify the source of an answer, correct a mistake and stop the workflow when necessary.
Integrations, access and data handling
Identify the systems involved, the access each connection needs and who owns it. Use appropriate credentials and limit access to the task. Discovery should cover retention, supplier arrangements and the organisation’s data requirements. We test with suitable sample information before production use. Higher-risk data or decisions may need additional specialist review and a different scope.
How the pilot is measured and priced
Measure the manual baseline, review time, exceptions, corrections and ongoing maintenance. Generated text volume is not a business outcome. A scoped proposal separates discovery, implementation and support from software or model charges. Timing depends on access and integration feasibility. We confirm the deliverables and review decision before treating the pilot as a wider automation programme.
A practical example and next step
An IT service firm could receive a support request, retrieve approved documentation and prepare a reply for an engineer. The engineer confirms accuracy before it is sent. This is an illustrative workflow, not a reported client result. Share the repeated task, current tools, volume and the person who would review output; we can discuss whether an AI pilot is an appropriate investment.
Frequently asked questions
Which task should we automate first?
Choose a repeated task with approved inputs, detectable errors and a person who can judge the output. Preparing a report or drafting a response can be easier to evaluate than autonomous customer or financial decisions.
Will the AI send messages automatically?
Only if that action is explicitly included and authorised in the agreed workflow. A first pilot can keep drafts behind staff approval while quality and exception handling are assessed.
Can you connect our existing tools?
We assess their supported APIs, permissions and practical limitations during discovery. Some integrations are straightforward; others require additional development or may not support the requested workflow.
How will we know the pilot worked?
Measure time spent before and after, including review, corrections and maintenance. Assess output quality and exceptions alongside time saved, then decide whether to expand the scope.
What ongoing costs should we expect?
The proposal should separate implementation from workflow hosting, third-party subscriptions, model usage and support. Actual costs depend on volume and the services required.
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YOUR NEXT MOVE
Discuss your next project
Start with the scope.
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